Natural Colorful Agate Stone Tiles Slabs

1.Slabs Packing: Standard Fumigated Bundles. strong wooden bundles.

2.Tiles Packing: Standard Fumigated Crates.

3.Countertops Packing: Padded with Foamed Plastic and Using Export Crates.

Transport Of china natural colorful agate Stone tiles slabs

Here you will find our frequently asked questions. If this does not answer your

questions please contact us。

1. Are you a trading company or factory?

We're trading company with factory. We maufacture products ourself and we source from other collaborative factories too which guarantees a competitve price and product variety.

2. How do I know your quality.

High solution detailed photos and free sample will be able to verify our quality.

3. I'm a home owner and I need small quantity, what do I do?

Pls check with our sales team if it's in stock or if we have distributor locally.

4. Can I get a door to door service? or can I get the tiles delivered to my door?

Yes, we offer delivery to your door service, which makes your work easy.

5. Can I get a sample first? And how does it charge?

Yes, free sample is available with freight collect or prepaid.

6. What if the tiles are broken during transition?

All our products are insuranced, our after sales will sort our the reasons and will sure you'll be properly compensated.

7. What's the benefit for long term importers or distributors?

For those regular customers, we offer incredible discount, sample free shipping, free sample for custom design, custom packaging and QC as per custom requirements.

8. Can you make products from our designs?

Yes, we do OEM and OBM.

9. How do I make payment?

We received paypal western union and directly bank transfer to our company account. If above are all unavailable, we will issue you a paypal invoice and you simply pay by credit card.

10: What size panels are typically used for bath surrounds ?

One bath surround will typically take two 32″ x 72″ and one 60″ x 72″ size panel.

11 : What sizes are used most often for showers and feature walls?

The sizes most used for showers and feature walls are listed below. These sizes lend

themselves to several different designs options. For example, with a 10′ high

bathroom, by taking two panels of 60″ x 96″ and turning them horizontal, the

design would create a paneled area of 120″ x 96″ with only one joint.

Other available panel sizes: 36″ x 96″,48″ x 96″,60″ x 96″.

12 : Have the agate stone panels products been tested by an internationally recognized testing company?

Yes. They have been SGS tested. SGS testing is equal to ASTM testing, both are

recognized in Canada and the United States as accredited testing facilities.

13: Will the agate stone panels ever rust?

No. All of our backings are rust proof.

14 : If the agate stone is porous(For example travertine will moisture seep through the panel?)

No. Our agate stone panels have been SGS internationally tested and are water

resistant. Water cannot penetrate the backing which is an aluminum alloy or fiberglass.

15 : Because the backing material is metal,do i need to worry about condensation?

No. As per SGS standards for temperature transfer test, the panels act as an

insulator and do not promote condensation.

16 : Will water ever get through the recessed soap boxes?

Not if installed properly. During installation all soap compartments will need to be

sealed with a silicon adhesive. There are many choice on the market.

17: Are the seams waterproof?

During installation all seams should be waterproofed with the proper sealant

adhesives.

18 : Are the agate stone panels manufactured to be at 90 degree angles?

Yes. We have portable tools to allow for a 45 degree angle to be cut allowing more

applications.

19 :Are the agate stone panels environmentally friendly product?

Yes. They are much more environmentally friendly than solid slabs:

The production requires less water and energy consumption

Less raw material is used

20: What are standard sizes?

The most common sizes are: 32″ x 72″,60″ x 72″,36″ x 96″,48″ x 96″,60″ x 96″

With custom orders, sizes can be as large as 60″ x 108″ and even larger in some stones.

21 : How do you clean the agate stones?

Once installation is completed, acetone can be used to remove any residue. For

regular maintenance, use hot water and a sponge. As this is real stone you can use

your favorite stone care products on the market.

22 : How long does it take to receive a shipment once an order has been placed?

In stock orders will arrive 1-2 weeks from receipt of purchase orders. Custom orders

take approximately 10-12 weeks from receipt of purchase order.

23 : Are custom orders available?Do they take longer?

Yes. Most special orders may require a longer lead time depending on the agate

stone color, as a larger minimum order may be required.

24 :How much do the pallets weight?

Pallets are kept under 1000KG.

25 :How many agate stone panels fit on a pallet?How many pallets fit in a container?

Depending on the size of the agate stone panels, 8 – 10 panels fit on a pallet. A

panel weighs approximately 60KG per sq. m.

26 : How do i become a dealer?

Applications are accepted here. jacky@thinkrockstone.com for more details.

27: Can i order special sizes for project work?

Yes. These orders are quoted on an individual basis with a quote lead time of about

2-3 working days.

28: How do i arrange trucking?

We work with a company that brokers shipments throughout the US, full loads or

LCL, always getting our customers the best trucking rates possible with companies

experienced in delivering/handling agate stones.

29 :Do i have to order a full container?

No. Talk to us we may have another order which we can place with yours.

30 : How long does an order take to arrive?

From the point of order it usually takes between 8-10 weeks to arrive.